Purchasing, Refund, and Return Policy

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Welcome to gdly!

 

Payment

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

1. Credit card or Debit Card
   If you have a gdly account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.

2. Paypal
   Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the gdly site.

3. E-transfer (Pick-up Only)

         If you have Canadian banks and prefer e-transfer, use email gdlylife@gmail.com with your information in the note, your                   

         name/email/item you purchase. This payment method is only available for pick-up in person.

 

Shipping

Due to the socioeconomically challenging time, shipping couriers are unable to guarantee estimated delivery dates. Kindly note that deliveries to British Columbia may experience a delay due to the state of emergency.

Estimated Shipping Date
The shipping fee is charged based on the subtotal before taxes, discounts, and non-refundable. Our standard shipping timeline is 3-10 business days depending on your delivery address in Canada and the U.S. For those customers who reside out of north America, shipping timeline may take longer than 10 business days.

Also for international countries, there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that gdly Inc. does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.

Kindly note we are unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.

 

Cancellation and Modification of Your Order

If you need to cancel or make a change to your order, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request. Once the order is shipped, gdly Inc. cannot change the address on our end but you can follow the below steps to submit special delivery instructions to the shipping carrier.

1. DHL US and International
     Choose your country and input your waybill (10-digit tracking number). You'll then have the option of changing your delivery.
2. FedEx US and CAN
     You’ll receive an email directly from FedEx with the tracking information once the parcel is scanned into their system. Please follow the ' 

     Manage My Delivery' portal link which allows you to request a pickup from a FedEx pickup point or a vacation hold for a longer period of

     time!
3. Canada Post
     Canada Post is not able to accommodate any requested changes to shipment once dispatched.

 

Return/Exchange/Refund
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection. If the refund is requested before your order is shipped, the payment transaction will take 7-10 business days to complete your cancellation and refund.

1. An item is eligible for cancellation if:
    - you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing

      Shipment” status, please contact our customer service center) or
    - the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
    - the ordered item is out of stock.
2. We accept return(s) if:
    - you receive a product different from your order; or
    - you receive a defective product.

**Return Instructions**
- You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return and send an email to us info@gdly.ca (Subject: Request of Return)
- A customer service representative will be in contact to assist you by email or phone.
- Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3. We do not accept return(s) if:
  - you are returning the items just because you changed your mind (on size, color, etc.)
  - you are returning shoes, bags, or any other accessories
  - the products are damaged due to your mishandling
  - your return request is not approved by our staff
 

4. If there is a missing item from your order:
  - Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
  - Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed

     otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
1. Credit card or Debit Card
     From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to

     reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.

2. Paypal
    Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10

    business days for you to see the fund on your bank account!

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